BUS2030 Business communications , Unit Information Guide (Semester 1, 2006)

This unit provides an introduction to communication theory and practice for formal and informal, intra-personal, interpersonal, public and mass communication. It examines the importance of matching register (listening, speaking, reading and writing and non-verbal behaviours) to context, audience and purpose: active-interactive listening; oral presentations - organisation, planning and delivery; writing - business and technical reports, memos, business letters, job applications and CVs, use of graphics; meetings and interviews - protocols and procedures; negotiation skills and conflict resolution; organisational culture and practices - professional roles and relationships, cross-cultural understandings and interactions, ethics and liability issues.

This unit aims to develop students' understandings about and competence in personal and professional communications. Upon completion of the subject, students will be able to:

• recognise the tenor, mode and field of a variety of formal and informal communications
• adjust their communication behaviours to suit the audience, context and purpose
• use appropriate formats and protocols for writing CVs, job applications, business reports, memos, business letters, proposals.
• provide fellow students with constructive critical feedback
• understand and be sensitive to cultural and organisational differences
• present a business report in a formal business setting
• understand the rationale for ethical business practices

Required text(s)

Prescribed: Dwyer, Judith, "Communication in Business - Strategies & Skills" Prentice Hall: Australia, Second Edition, 2002

Text books are available from the Monash University Book Shops. Availability from other suppliers cannot be assured. The Bookshop orders texts in specifically for this unit. You are advised to purchase your text book early.

Software requirements:

Nil

Hardware requirements:

This unit cannot be studied off-campus

<> Windschuttle K & Elliot "Writing, Researching, Communicating" McGraw Hill:Sydney, 1994

Eunson B "Communicating in the 21st Century" Wiley: Queensland 2005

Study resources for BUS2030 are:

The timetable for on-campus classes for this unit can be viewed in Allocate+

Assessment for the unit consists of 2 assignments with a weighting of 45%, an oral presentation with a weighting of 25% and an examination with a weighting of 30%. Read this section VERY carefully.

To pass this unit you must:

Attend at least 80% of lectures and tutorials; participate in each of the assessment tasks; gain a score of at least 50

Your score for the unit will be calculated by:

Ass.1 score out of 20 marks

Ass.2 score out of 25 marks

Oral presentation score out of 25 marks

Exam score out of 30 marks

Total points scored out of the above

Assessment Requirements

Assignment specifications will be made available Unit website and handout. Information about assignments will be published on the Unit's Notices Newsgroup.

Assignments will be submitted by paper submission to designated assignment box Building 63 with the appropriate cover sheet correctly filled out and attached.

Late submission of assignments

Assignments received after the due date will be subject to a penalty of the mark being halved. Assignments received later than one week after the due date will not normally be accepted.

This policy is strict because comments or guidance will be given on assignments as they are returned, and sample solutions may also be published and distributed, after assignment marking or with the returned assignment. 

Extensions

It is your responsibility to structure your study program around assignment deadlines, family, work and other commitments. Factors such as normal work pressures, vacations, etc. are seldom regarded as appropriate reasons for granting extensions. 

Requests for extensions must be made by at least one week before the due date. You will be asked to forward original medical certificates in cases of illness, and may be asked to provide other forms of documentation where necessary. A copy of the email or other written communication of an extension must be attached to the assignment submission.

Grading of assessment

Assignments, and the unit, will be marked and allocated a grade according to the following scale:

We will aim to have assignment results made available to you within three weeks after assignment receipt.

You will receive feedback on your work and progress in this unit. This feedback may be provided through your participation in tutorials and class discussions, as well as through your assignment submissions. It may come in the form of individual advice, marks and comments, or it may be provided as comment or reflection targeted at the group. It may be provided through personal interactions, such as interviews and on-line forums, or through other mechanisms such as on-line self-tests and publication of grade distributions.

You will be asked to provide feedback to the Faculty through a Unit Evaluation survey at the end of the semester. You may also be asked to complete surveys to help teaching staff improve the unit and unit delivery. Your input to such surveys is very important to the faculty and the teaching staff in maintaining relevant and high quality learning experiences for our students.

It is essential that you take action immediately if you realise that you have a problem with your study. The semester is short, so we can help you best if you let us know as soon as problems arise. Regardless of whether the problem is related directly to your progress in the unit, if it is likely to interfere with your progress you should discuss it with your lecturer or a Community Service counsellor as soon as possible.

Plagiarism and cheating are regarded as very serious offences. In cases where cheating  has been confirmed, students have been severely penalised, from losing all marks for an assignment, to facing disciplinary action at the Faculty level. While we would wish that all our students adhere to sound ethical conduct and honesty, I will ask you to acquaint yourself with Student Rights and Responsibilities and the Faculty regulations that apply to students detected cheating as these will be applied in all detected cases.

In this University, cheating means seeking to obtain an unfair advantage in any examination or any other written or practical work to be submitted or completed by a student for assessment. It includes the use, or attempted use, of any means to gain an unfair advantage for any assessable work in the unit, where the means is contrary to the instructions for such work. 

When you submit an individual assessment item, such as a program, a report, an essay, assignment or other piece of work, under your name you are understood to be stating that this is your own work. If a submission is identical with, or similar to, someone else's work, an assumption of cheating may arise. If you are planning on working with another student, it is acceptable to undertake research together, and discuss problems, but it is not acceptable to jointly develop or share solutions unless this is specified by your lecturer. 

Intentionally providing students with your solutions to assignments is classified as "assisting to cheat" and students who do this may be subject to disciplinary action. You should take reasonable care that your solution is not accidentally or deliberately obtained by other students. For example, do not leave copies of your work in progress on the hard drives of shared computers, and do not show your work to other students. If you believe this may have happened, please be sure to contact your lecturer as soon as possible.

Cheating also includes taking into an examination any material contrary to the regulations, including any bilingual dictionary, whether or not with the intention of using it to obtain an advantage.

Plagiarism involves the false representation of another person's ideas, or findings, as your own by either copying material or paraphrasing without citing sources. It is both professional and ethical to reference clearly the ideas and information that you have used from another writer. If the source is not identified, then you have plagiarised work of the other author. Plagiarism is a form of dishonesty that is insulting to the reader and grossly unfair to your student colleagues.

Preferred methods of communication for students in this unit are through tutors.

Notices related to the unit during the semester will be placed on the Notices Newsgroup in the Unit Website. Check this regularly. Failure to read the Notices newsgroup is not regarded as grounds for special consideration.

Consultation Times

Consultations with lecturer are by appointment to be arranged via telephone or email communication

If direct communication with your unit adviser/lecturer or tutor outside of consultation periods is needed you may contact the lecturer and/or tutors at:

Ms Fay Maglen
Graduate Language Coordinator
Phone +61 3 990 55805

This person's profile is not available.

Mr Clifton Phua
Postgraduate Student, and Research Student
Phone +61 3 990 52065

All email communication to you from your lecturer will occur through your Monash student email address. Please ensure that you read it regularly, or forward your email to your main address. Also check that your contact information registered with the University is up to date in My.Monash.