FIT5157 Services science - Semester 1, 2010

Caulfield

Clayton

Prerequisites

Teaching approach

There will be a 2 hour lecture and a one hour tutorial per week.

The tutorials will cover each topic of the course.

There will be a numerical  questions assignment consisting of a question on each of four numerical topics.

 There will be a software assignment consisting of a small program to solve a business need for a service business.

There will be a case study assignment.

Timetable information

For information on timetabling for on-campus classes please refer to MUTTS, http://mutts.monash.edu.au/MUTTS/

Tutorial allocation

On-campus students should register for tutorials/laboratories using the Allocate+ system: http://allocate.its.monash.edu.au/

Unit Schedule

Prescribed text(s) and readings

Lecture notes will be supplied on Blackboard.

The following text book will be helpful:

"Successful Service Operations Management", Metters et al, Thomson, South-Western, 2006, ISBN-10: 0324224370, http://academic.cengage.com/cengage/student.do?product_isbn=9780324224375&disciplinenumber=412

Recommended text(s) and readings

The following references will be available on Blackboard:

Lecture notes, tutorial exercises and worked examples.

Equipment and consumables required or provided

Students studying off-campus are required to have the minimum system configuration specified by the Faculty as a condition of accepting admission, and regular Internet access. On-campus students, and those studying at supported study locations may use the facilities available in the computing labs. Information about computer use for students is available from the ITS Student Resource Guide in the Monash University Handbook. You will need to allocate up to 5 hours per week for use of a computer, including time for newsgroups/discussion groups.

Study resources

Study resources we will provide for your study are:

Overview

Faculty assessment policy

To pass a unit which includes an examination as part of the assessment a student must obtain:

• 40% or more in the unit's examination, and
• 40% or more in the unit's total non-examination assessment, and
• an overall unit mark of 50% or more.

If a student does not achieve 40% or more in the unit examination or the unit non-examination total assessment, and the total mark for the unit is greater than 50% then a mark of no greater than 49-N will be recorded for the unit.

Final marks will be standardized.

Assignment tasks

Assignment coversheets

Assignment coversheets are available via "Student Forms" on the Faculty website: http://www.infotech.monash.edu.au/resources/student/forms/
You MUST submit a completed coversheet with all assignments, ensuring that the plagiarism declaration section is signed.

Assignment submission and return procedures, and assessment criteria will be specified with each assignment.

• Assignment task 1

  Title:

  Case Study

  Description:

  A case study of a service business. Groups of 2 students. The case study will involve planning out the operations of a service business, estimating financial aspects, and preparing a project plan and marketing plan to build and start the business. Variations on this description are invited.

  Weighting:

  30%

  Due date:

  4 June

• Assignment task 2

  Title:

  Numerical Questions Assignment

  Description:

  A small exercise on each of the numerical topics: (1) Accounting, (2) Project Management, (3) Inventory Control, (4) Mathematical Optimization - 5% for each topic, making 20% total

  Weighting:

  20%

  Due date:

  16 April - Accounting, 23 April Project Management, 11 Sep - Inventory Control, 28 May - Mathematical Optimization

Examination

• Weighting: 50%
  Length: 2 hours
  Type (open/closed book): Closed book

Due dates and extensions

Please make every effort to submit work by the due dates. It is your responsibility to structure your study program around assignment deadlines, family, work and other commitments. Factors such as normal work pressures, vacations, etc. are not regarded as appropriate reasons for granting extensions. Students are advised to NOT assume that granting of an extension is a matter of course.

Students requesting an extension for any assessment during semester (eg. Assignments, tests or presentations) are required to submit a Special Consideration application form (in-semester exam/assessment task), along with original copies of supporting documentation, directly to their lecturer within two working days before the assessment submission deadline. Lecturers will provide specific outcomes directly to students via email within 2 working days. The lecturer reserves the right to refuse late applications.

A copy of the email or other written communication of an extension must be attached to the assignment submission.

Refer to the Faculty Special consideration webpage or further details and to access application forms: http://www.infotech.monash.edu.au/resources/student/equity/special-consideration.html

Return dates

Students can expect assignments to be returned within two weeks of the submission date or after receipt, whichever is later.