This unit provides students with an overview of Enterprise Systems and is designed to describe the role of enterprise systems as part of the larger IT infrastructure of large scale organisations. Emphasis will be placed on benefit realisation through the use of specific measurement tools to help manage and deploy these packages. Additionally SAP R/3 will be used to introduce students to the complexity of enterprise wide systems through tutorial workshops where appropriate. This will include the addition of process modelling software tasks in practical sessions using ARIS toolset (SAP R/3 reference model).
2 hrs lectures/wk, 1.5 hrs laboratories/wk
Students are expected to spend 12 hours per week as follows:
IMS5052, BUS5700
Sue Foster
Examination (2 hours): 30%; In-semester assessment: 70%
| Assessment Task | Value | Due Date |
|---|---|---|
| ASSIGNMENT 1A - Enterprise system - Business case development | 30% | Monday 2 April 2012 |
| ASSIGNMENT 1B - Risk Management Strategy | 25% | Monday 30 April 2012 |
| ASSIGNMENT 1C - Report on the implementation approach | 15% | Monday 14 May 2012 |
| Examination 1 | 30% | To be advised |
Monash is committed to excellence in education and regularly seeks feedback from students, employers and staff. One of the key formal ways students have to provide feedback is through SETU, Student Evaluation of Teacher and Unit. The University's student evaluation policy requires that every unit is evaluated each year. Students are strongly encouraged to complete the surveys. The feedback is anonymous and provides the Faculty with evidence of aspects that students are satisfied and areas for improvement.
For more information on Monash's educational strategy, and on student evaluations, see:
http://www.monash.edu.au/about/monash-directions/directions.html
http://www.policy.monash.edu/policy-bank/academic/education/quality/student-evaluation-policy.html
Students have found this unit interesting and informative. Changes that have been made from student feedback have included rearranging the assignments to be more in line with the lecture content. And scoping the assignment content.
If you wish to view how previous students rated this unit, please go to
https://emuapps.monash.edu.au/unitevaluations/index.jsp
Please check with your lecturer before purchasing any Required Resources. Prescribed texts are available for you to borrow in the library, and prescribed software is available in student labs.
On campus students will have access to software that they require for this unit, which is installed in the computing labs.
This will include: SAP EEC6
We will be using SAP ECC6 the latest version of SAP.
| Week | Activities | Assessment |
|---|---|---|
| 0 | No formal assessment or activities are undertaken in week 0 | |
| 1 | Introduction to enterprise systems | |
| 2 | Enterprise system requirements - business case | Assignment 1A: Enterprise System handed out |
| 3 | Business process optimisation (1) | |
| 4 | Business Process management (2) | |
| 5 | Business process modelling | Assignment 1A: Enterprise System due Monday 2 April 2012 ; Assignment 1B: Risk Management Strategy handed out |
| 6 | Enterprise systems Implementation - Risk Management Strategy | 6 April |
| 7 | Enterprise system implementation - Vendor selection | 20 April |
| 8 | Enterprise systems implementation - Integration issues | Assignment 1B: Risk Management Strategy due Monday 30 April 2012; Assignment 1C: Implementation Approach Report handed out |
| 9 | Enterprise Systems implementation - master data management | |
| 10 | Organisational change management (1) | |
| 11 | Organisational change management strategies (2) | Assignment 1C: Implementation Approach Report due Monday 14 May 2012 |
| 12 | Future issues and trends | |
| SWOT VAC | No formal assessment is undertaken in SWOT VAC | |
| Examination period | LINK to Assessment Policy: http://policy.monash.edu.au/policy-bank/ academic/education/assessment/ assessment-in-coursework-policy.html |
*Unit Schedule details will be maintained and communicated to you via your MUSO (Blackboard or Moodle) learning system.
Faculty Policy - Unit Assessment Hurdles (http://www.infotech.monash.edu.au/resources/staff/edgov/policies/assessment-examinations/unit-assessment-hurdles.html)
Students will be evaluated on the outcome of the total group assignment. Where individual components are offered , students will be marked according to the marking criteria for that individual component.
The tutor will monitor individual contributions to the group when allocating marks to members of the group.
Students will be given information on how to conduct meetings and setting agendas; how to complete minutes by including meeting minutes template and sample, contribution form to be completed by each student in each group; and timesheets to be completed by each team member in each group.
Students will be evaluated on the outcome of the total group assignment.
Where individual components are offered, students will be marked according to the marking criteria for that individual component.
The tutor will monitor individual contributions to the group when allocating marks to members of the group.
The marking guide will provide a break down of mark allocation for individual and group components where applicable.
Students will be evaluated on the outcome of the total group assignment.
Where individual components are offered, students will be marked according to the marking criteria for that individual component.
The tutor will monitor individual contributions to the group when allocating marks to members of the group.
The marking guide will provide a break down of mark allocation for individual and group components where applicable.
Students will be evaluated on the outcome of the total group assignment.
Where individual components are offered, students will be marked according to the marking criteria for that individual component.
The tutor will monitor individual contributions to the group when allocating marks to members of the group.
The marking guide will provide a break down of mark allocation for individual and group components where applicable.
It is a University requirement (http://www.policy.monash.edu/policy-bank/academic/education/conduct/plagiarism-procedures.html) for students to submit an assignment coversheet for each assessment item. Faculty Assignment coversheets can be found at http://www.infotech.monash.edu.au/resources/student/forms/. Please check with your Lecturer on the submission method for your assignment coversheet (e.g. attach a file to the online assignment submission, hand-in a hard copy, or use an online quiz).
Submission must be made by the due date otherwise penalties will be enforced.
You must negotiate any extensions formally with your campus unit leader via the in-semester special consideration process: http://www.infotech.monash.edu.au/resources/student/equity/special-consideration.html.
Students can expect assignments to be returned within two weeks of the submission date or after receipt, whichever is later.
Students are not required to resubmit assignments
Students are required to be aware of the referencing requirements when creating assignments. All assignments in this unit require to be referenced where a contribution to the assignment has come from a source other than the student themselves.
The following link will provide you with an appropriate array of referencing requirements.
http://www.monash.edu/lls/llonline/quickrefs/19-styles.xml
If you are unsure about the appropriate reference style to use, please discuss this with your tutor.
Monash has educational policies, procedures and guidelines, which are designed to ensure that staff and students are aware of the University's academic standards, and to provide advice on how they might uphold them.
You can find Monash's Education Policies at:
http://policy.monash.edu.au/policy-bank/academic/education/index.html
Key educational policies include:
The University provides many different kinds of support services for you. Contact your tutor if you need advice and see the range of services available at www.monash.edu.au/students. For Sunway see http://www.monash.edu.my/Student-services, and for South Africa see http://www.monash.ac.za/current/
The Monash University Library provides a range of services and resources that enable you to save time and be more effective in your learning and research. Go to http://www.lib.monash.edu.au or the library tab in my.monash portal for more information. At Sunway, visit the Library and Learning Commons at http://www.lib.monash.edu.my/. At South Africa visit http://www.lib.monash.ac.za/.
Academic support services may be available for students who have a disability or medical condition. Registration with the Disability Liaison Unit is required. Further information is available as follows:
Recommended Reading – Journal and conference articles
ACC (1984). ERP implementations and their issues. Proceedings of the Australian Computer Conference, Sydney, Australian Computer Society, November Edn.
Barati, D. Threads of success and failure in business process improvement. Located at http://www.isixsigma.com/library/content/c070129a.asp
Managing Barriers to business Reengineering success located at:
http://www.isixsigma.com/offsite.asp?A=Fr&Url=http://www.prosci.com/w_0.htm
Roseman, M. (2001). Business process Optimisation: Making Process Re-engineering Actually work. Coolong Consulting (Australia) Pty Ltd
Bingi, P. Sharma M.K. and Godla J.K. (1999). “Critical Issues Affecting an ERP Implementation”, Information Systems Management, Vol. 16, 3, 7-14.
Boyle., T. A., & Strong, S. E. (2006). "Skill requirements of ERP graduates." Journal of Information Systems Education 17(4): 403-412.
Curran, T. A., & Ladd, A. (2000). SAP R/3: business Blueprint: Understanding Enterprise Supply Chain Management (2nd Edn). Sydney: Prentice Hall Australia Pty, Ltd.
Davenport, T. H. (2000a). Mission critical: Realising the promise of enterprise systems. Boston: Harvard Business School Press.
Davenport, T. H. (2000b). The future of enterprise system-enabled organisations. Information Systems Frontiers (special issue of The future of Enterprise Resource Planning Systems Frontiers), 2(2), 163-180.
Davenport (1998). Putting the enterprise into the enterprise system. Harvard Business Review. July-August 1998.
Davenport, T. H., (1990). The New Industrial Engineering: Information Technology and Business Process Redesign, Sloan Management Review, 31(4), Summer, 11.
Francoise, O., Bourgault., M. & Pellerin, R. (2009). ERP implementation through critical success factors’ management. Business Process Management Journal, 15(3), 371-394.
Hammer, M. (2000). Reengineering work: Don’t’ Automate Obliterate. Harvard Business Review. July-August.
Holland, C. and Light, B. (1999). "A Critical Success Factors Model for ERP Implementation." Software, IEEE 16(3), 30-36.
Klause, H. & Rosemann, M. (2000). What is enterprise resource planning? Information Systems Frontiers (special issue of The Future of Enterprise Resource Planning Systems), 2 (2), 141-162.
Lewis, P. J. (1993). Linking Soft Systems Methodology with Data-focused Information Systems Development, Journal of Information Systems, Vol. 3, 169-186.
Markus, M.L., Axline, S., Petrie, D., & Tanis, C. (2000) Learning from adopters’ experiences with ERP: problems encountered and success achieved. Journal of Information Technology , 15, 245-265.
Nolan, & Norton Institute. (2000). SAP Benchmarking Report 2000, KPMG Melbourne.
Queensland Health Corporate Publications: Change management Documents: Located at
http://www.health.qld.gov.au/publications/change_management/
Parr., A. & Shanks, G. (2000). A model of ERP project implementation. Journal of Information Technology, 15, 289-303.
Ross, J. W. (1999). “The ERP Revolution: Surviving Versus Thriving, Centre for Information System Research, Sloan School of Management, MA, August 1999.
Scott, J. E., & Vessey, I. (2002). Managing risks in enterprise systems implementations. Communications of the ACM, April, Vol. 45, No 4. Retrieved on 19 March 2010,
Located at: http://delivery.acm.org/10.1145/510000/505249/p74-scott.pdf?key1=505249&key2=8269509621&coll=GUIDE&dl=GUIDE&CFID=80880926&CFTOKEN=57269991
Sedera, D., Gable, G., & Chan., T. (2003). Measuring Enterprise Systems Success: A Preliminary Model. Ninth Americas Conference on Information Systems, 476-485.
Shang, S., & Seddon, P. B. (2002). Assessing and managing the benefits of enterprise systems: the business manager’s perspective. Information Systems Journal. 12, pp 271-299.
Shang, S. & Seddon, P. B. (2000). “A comprehensive framework for classifying the benefits of ERP systems” in the proceedings of the twenty third Americas Conference on Information Systems. 1229-1698.
Skok, W., & Legge, M. (2001). Evaluating Enterprise Resource Planning (ERP) Systems using an Interpretive Approach. ACM., SIGCPR, San Diego. 189-197. (Benefit realisation
Sumner, M. (2000). "Risk factors in enterprise-wide/ERP projects." Journal of Information Technology 15(4): 317 - 327.
Titulair, H. B., Oktamis, S., and Pinsonneault, A. (2005). Dimensions of ERP implementations and their impact on ERP Project outcomes. Journal of Information Technology Management. XVI, 1. Located at http://jitm.ubalt.edu/XVI-1/article1.pdf
Umble, E. J. Haft, R. R., and Umble, M. M. (2003). Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research, 146, 241-257.
Yang, S. and Seddon, P. (2004). “Benefits and Key Project Success Factors from Enterprise Systems Implementations: Lessons from Sapphire 2003”. In the proceedings of ACIS 2004, Hobart, UTAS.
Recommended Reading
Goldman, Rawles, Mariga. (2001). Client/Server Information Systems: A Business-Oriented Approach. New York: John Wiley & Sons Inc.
Lau., L. K. (2005). Managing Business with SAP Planning, implementation and evaluation. Melbourne: Idea Group Publishing.
Magal, S. R., & Word, J. (2011). Integrated Business Processes with ERP Systems. Hoboken, NJ: John Wiley & Sons, Inc.
Magal, S. R. & Word, J. (2009). Essentials of Business Processes and information Systems. New York: Wiley & Sons.
Monk, Wagner. (2006). Concepts in Enterprise Resource Planning. Second Edition. Boston: Thompson Learning.
Sandoe, Corbitt, Boykin. (2001). Enterprise Integration. New York: John Wiley & Sons Inc