This unit aims to provide students with an understanding of a range of techniques for utilising personal and organisational knowledge to increase organisational efficiency. A broad range of topics will be covered relating to initiating and implementing knowledge management (KM) initiatives. The unit will focus on information systems development evolution to knowledge management. The topics to cover include KM implementation life cycle; KM systems analysis and design; Knowledge audit; Creating KM blueprint; KM development approaches; organisational and people issues in KM development, designing a KM team; KM deployment and evaluation.
At the completion of this subject, students will know about the role of personal and organisational knowledge management in addressing organisational efficiency. They will have an understanding of the methods and approaches for implementing knowledge management in the organisation. They will have developed skills in evaluating the sources and potential value of knowledge within an organisation, and have developed attitudes, which will allow them to participate confidently as a team member in the analysis and design of a knowledge management system development project.
1 hr lecture/wk, 2 hrs laboratories/wk
Students will be expected to spend a total of 12 hours per week during semester on this unit as follows:
For on campus students, workload commitments are:
IMS3012
Completion of 36 points at level 1 or equivalent
Professor Frada Burstein
Consultation hours: after the lecture, or for appointment email frada.burstein@monash.edu
Morgan Priestnall,
Consultation hours: Thursday 2pm - 3pm at H7.87
Examination (3 hours): 60%; In-semester assessment: 40%
| Assessment Task | Value | Due Date |
|---|---|---|
| Practical Assignment | 25% | week 10 |
| On-line quiz | 5% | week 6 |
| Participation portfolio | 10% - consisting of the average of a student's best 6 participation scores | complete by week 11 |
| Examination 1 | 60% | To be advised |
Monash is committed to excellence in education and regularly seeks feedback from students, employers and staff. One of the key formal ways students have to provide feedback is through SETU, Student Evaluation of Teacher and Unit. The University's student evaluation policy requires that every unit is evaluated each year. Students are strongly encouraged to complete the surveys. The feedback is anonymous and provides the Faculty with evidence of aspects that students are satisfied and areas for improvement.
For more information on Monash's educational strategy, and on student evaluations, see:
http://www.monash.edu.au/about/monash-directions/directions.html
http://www.policy.monash.edu/policy-bank/academic/education/quality/student-evaluation-policy.html
This is a new version of the unit, which was not offered since 2010. The assessment methods and practical component are significantly revised, and include peer review and development project.
If you wish to view how previous students rated this unit, please go to
https://emuapps.monash.edu.au/unitevaluations/index.jsp
Amrit Tiwana. (2000). The knowledge management toolkit: practical techniques for building a knowledge management system. () Prentice Hall PTR.
| Week | Activities | Assessment |
|---|---|---|
| 0 | No activities in week 0 | No formal assessment or activities are undertaken in week 0 |
| 1 | Introduction: from Information to Knowledge Systems | Assessment Task 3: Participation Portfolio: is a Peer-reviewed assessment of the weekly activities - completed in Week 11 |
| 2 | The Knowledge Management life cycle - a jorney | |
| 3 | Business Knowledge management - guest lecture (TBC) | |
| 4 | Tools and techniques for managing knowledge | |
| 5 | Analysis and Design for KM Systems | |
| 6 | Personal knowledge management | Assessment Task 2: On-line quiz becomes available |
| 7 | Analysis of knowledge resources in an organisation: knowledge audit | |
| 8 | KMS development methodologies | |
| 9 | KM System evaluation | |
| 10 | Roles and composition of KM team | Assessment task 1: Practical Assignment is due at the end of this week |
| 11 | Knowledge systems of the future | Assessment Task 3: Participation Portfolio |
| 12 | Summary and revision | |
| SWOT VAC | No formal assessment is undertaken during SWOT VAC | |
| Examination period | LINK to Assessment Policy: http://policy.monash.edu.au/policy-bank/ academic/education/assessment/ assessment-in-coursework-policy.html |
*Unit Schedule details will be maintained and communicated to you via your MUSO (Blackboard or Moodle) learning system.
Faculty Policy - Unit Assessment Hurdles (http://www.infotech.monash.edu.au/resources/staff/edgov/policies/assessment-examinations/unit-assessment-hurdles.html)
Academic Integrity - Please see the Demystifying Citing and Referencing tutorial at http://lib.monash.edu/tutorials/citing/
10% based on tutorial and on-line activities portfolio
The level of understanding of the concept of knowledge management system will be the major criteria for assessing this assignment.
If work is performed in a group (two people maximum), then students will have to provide a statement of contribution of each individual student to the project and assess each others performance on a set of criteria, which will be supplied by the tutor.
Sample of correct answers will be provided after the submission due date
See Description
It is a University requirement (http://www.policy.monash.edu/policy-bank/academic/education/conduct/plagiarism-procedures.html) for students to submit an assignment coversheet for each assessment item. Faculty Assignment coversheets can be found at http://www.infotech.monash.edu.au/resources/student/forms/. Please check with your Lecturer on the submission method for your assignment coversheet (e.g. attach a file to the online assignment submission, hand-in a hard copy, or use an online quiz).
Submission must be made by the due date otherwise penalties will be enforced.
You must negotiate any extensions formally with your campus unit leader via the in-semester special consideration process: http://www.infotech.monash.edu.au/resources/student/equity/special-consideration.html.
Monash has educational policies, procedures and guidelines, which are designed to ensure that staff and students are aware of the University's academic standards, and to provide advice on how they might uphold them.
You can find Monash's Education Policies at:
http://policy.monash.edu.au/policy-bank/academic/education/index.html
Key educational policies include:
The University provides many different kinds of support services for you. Contact your tutor if you need advice and see the range of services available at www.monash.edu.au/students. For Sunway see http://www.monash.edu.my/Student-services, and for South Africa see http://www.monash.ac.za/current/
The Monash University Library provides a range of services and resources that enable you to save time and be more effective in your learning and research. Go to http://www.lib.monash.edu.au or the library tab in my.monash portal for more information. At Sunway, visit the Library and Learning Commons at http://www.lib.monash.edu.my/. At South Africa visit http://www.lib.monash.ac.za/.
Academic support services may be available for students who have a disability or medical condition. Registration with the Disability Liaison Unit is required. Further information is available as follows:
Reading list will be available through Monash Library