Business processes must be designed to ensure that they are effective and meet customer requirements. A well-designed process will improve efficiency and deliver greater productivity. This unit will introduce students to analytical tools that can be used to model, analyse, understand and design business processes. Students will also gain hands-on experience in using simulation software as a tool for analysing business processes.
2 hrs lectures/wk, 2 hrs laboratories/wk
Students will be expected to spend a total of 12 hours per week during semester on this unit as follows:
BUS5502
Yen Cheung
Consultation hours: By appointment (E-mail: ycheung@monash.edu.au, Phone: 99052441)
Peter Huynh
Consultation hours: TBA
Suttisak Jantavongso
Consultation hours: TBA
Examination (3 hours): 60%; In-semester assessment: 40%
| Assessment Task | Value | Due Date |
|---|---|---|
| A report on business process improvements | 20% | Week 8, 14 September 2012 |
| Assignment : Modelling and Simulation with ExtendSim | 20% | Week 11, 12 October, 2012 |
| Examination 1 | 60% | To be advised |
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Previous feedback has highlighted the following strengths in this unit:
Student suggestions for improvements to this unit include:
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Please check with your lecturer before purchasing any Required Resources. Limited copies of prescribed texts are available for you to borrow in the library, and prescribed software is available in student labs.
The ExtendSim simulation software is provided in this unit for building simulation models. The software is installed in the designated laboratories used for the tutorials of this unit.
ExtendSim software for building simulation models.
A limited, non-expiring working copy of the software can be download from http://www.extendsim.com/prods_demo.html
This limited copy will be sufficient for the purposes of this unit.
Textbook:
Individual eChapters of the Prescribed textbook can be purchased from:
http://www.cengagebrain.com.au/shop/en/AU/storefront/australia?cmd=CLHeaderSearch&fieldValue=9780324291575
Limited copies of prescribed texts are available for you to borrow in the library.
Wisner J D, Stanley L L.. (2008). Process Management - Creating Value along the supply chain. () Thomson South-Western Publishing.
The use of the standard calculator is permitted in the examination of this unit.
| Week | Activities | Assessment |
|---|---|---|
| 0 | Register for a FIT5160 tutorial - these start in week 2. | No formal assessment or activities are undertaken in week 0 |
| 1 | Introduction to business processes and modelling | No tutorial this week |
| 2 | Process Improvements and BPR | |
| 3 | Business Process Management | |
| 4 | Tools for Business Process Modelling and Design | |
| 5 | Analysing process flows | |
| 6 | Business Process Simulation I | |
| 7 | Managing Flows | Assignment 1: A report on business process improvements due - 5PM Friday 14 September 2012 |
| 8 | Process Modelling and Petri Nets | |
| 9 | Queuing Systems and Business Process Design | |
| 10 | Guest Lecture : A Case of Six Sigma Quality | |
| 11 | Business Process Simulation II | |
| 12 | Unit Review and Summary | Revision, Assignment 2: Modelling and Simulation with ExtendSim due 12 October 2012 |
| No formal assessment is undertaken SWOT VAC | ||
| Examination period | LINK to Assessment Policy: http://policy.monash.edu.au/policy-bank/ academic/education/assessment/ assessment-in-coursework-policy.html |
*Unit Schedule details will be maintained and communicated to you via your MUSO (Blackboard or Moodle) learning system.
Faculty Policy - Unit Assessment Hurdles (http://www.infotech.monash.edu.au/resources/staff/edgov/policies/assessment-examinations/unit-assessment-hurdles.html)
Academic Integrity - Please see the Demystifying Citing and Referencing tutorial at http://lib.monash.edu/tutorials/citing/
The assignment will be assessed using the following main criteria:
The professionalism of the submission and supporting documentation will also be considered. For full details see the unit web site.
Assignment work in the unit is fully described, along with the assessment criteria, on the assignment page of the Moodle-based unit web site. A peer assessment form is also completed by all students to ensure fair distribution of marks. Guidelines on undertaking a group assignment such as conducting meetings and recording processes will be given to students.
Besides submitting a complete ExtendSim model for the problem, the assignment will also be assessed based on the following criteria:
It is a University requirement (http://www.policy.monash.edu/policy-bank/academic/education/conduct/plagiarism-procedures.html) for students to submit an assignment coversheet for each assessment item. Faculty Assignment coversheets can be found at http://www.infotech.monash.edu.au/resources/student/forms/. Please check with your Lecturer on the submission method for your assignment coversheet (e.g. attach a file to the online assignment submission, hand-in a hard copy, or use an online quiz).
Submission must be made by the due date otherwise penalties will be enforced.
You must negotiate any extensions formally with your campus unit leader via the in-semester special consideration process: http://www.infotech.monash.edu.au/resources/student/equity/special-consideration.html.
Once submitted officially, students will not be allowed to re-submit their assignments unless they are requested to do so.
The Harvard Referencing style is preferred, otherwise information on referencing can be found at http://www.monash.edu.au/lls/llonline/quickrefs/19-styles.xml
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You can find Monash's Education Policies at:
http://policy.monash.edu.au/policy-bank/academic/education/index.html
Key educational policies include:
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