FIT3099 Knowledge management - Semester 2, 2013

This unit aims to provide students with an understanding of a range of techniques for utilising personal and organisational knowledge to increase organisational efficiency. A broad range of topics will be covered relating to initiating and implementing knowledge management (KM) initiatives. The unit will focus on information systems development evolution to knowledge management. The topics to cover include KM implementation life cycle; KM systems analysis and design; Knowledge audit; Creating KM blueprint; KM development approaches; organisational and people issues in KM development, designing a KM team; KM deployment and evaluation.
At the completion of this subject, students will know about the role of personal and organisational knowledge management in addressing organisational efficiency. They will have an understanding of the methods and approaches for implementing knowledge management in the organisation. They will have developed skills in evaluating the sources and potential value of knowledge within an organisation, and have developed attitudes, which will allow them to participate confidently as a team member in the analysis and design of a knowledge management system development project.

Mode of Delivery

Caulfield (Day)

Contact Hours

1.5 hr lecture/wk, 2 hrs laboratories/wk

Workload requirements

Students will be expected to spend a total of 12 hours per week during semester on this unit as follows:

For on-campus students, workload commitments are:

• 1.5 hour lecture and
• 2 hour tutorial (or laboratory) (may require reading and other preparation in advance)
• a minimum of 2-3 hours of personal study per one hour of contact time in order to satisfy the reading and assignment expectations as well as participating in discussion forums.

Unit Relationships

Prohibitions

IMS3012

Prerequisites

Completion of 36 points at level 1 FIT units

Basic understanding of the process and techniques for systems analysis, design and implementation is assumed

Chief Examiner

Campus Lecturer

Tutors

Academic Overview

Learning Outcomes

At the completion of this unit students will have -A knowledge and understanding of:

• the meanings applied to the terms knowledge and knowledge management in organisational context;
• a range of approaches that may support knowledge management activities;
• the concept of ownership of knowledge and the validity of knowledge processes;
• the methods and approaches for implementing knowledge management initiative in the organisation;
• typical steps and activities associated with implementing knowledge management initiative in the organisation; and
• the approaches from information systems, artificial intelligence, documents and records management for representing and manipulating knowledge.

Developed attitudes which allow them to:

• be able to effectively communicate knowledge management perspectives to associated business and professional groups.

Developed the skills to:

• evaluate the sources and potential value of knowledge to perform the tasks within an organisation.

Demonstrated the teamwork skills necessary to:

• work productively individually and within a team.

Unit Schedule

Week	Activities	Assessment
0		No formal assessment or activities are undertaken in week 0
1	Introduction: from Information to Knowledge Systems
2	The Knowledge Management life cycle - a journey	Assessment Task 3: Participation Portfolio (peer-reviewed assessment of the weekly activities) started in Week 2 and completed by Week 11
3	Business Knowledge management - guest lecture (TBC)
4	Tools and techniques for managing knowledge
5	Analysis and Design for KM Systems
6	Personal knowledge management	Assessment Task 2: On-line quiz becomes available
7	Analysis of knowledge resources in an organisation: knowledge audit
8	KMS development methodologies
9	KM System evaluation
10	Roles and composition of KM team	Assessment Task 1: Practical Assignment is due at the end of this week
11	Knowledge systems of the future	Assessment Task 3: Participation Portfolio due
12	Summary and revision
	SWOT VAC	No formal assessment is undertaken in SWOT VAC
	Examination period	LINK to Assessment Policy: http://policy.monash.edu.au/policy-bank/ academic/education/assessment/ assessment-in-coursework-policy.html

*Unit Schedule details will be maintained and communicated to you via your learning system.

Assessment Summary

Examination (3 hours): 50%; In-semester assessment: 50%

Assessment Task	Value	Due Date
Practical Assignment	30%	Week 10
On-line quiz	10%	Week 6
Participation portfolio	10% (consisting of the average of a student's best 6 participation scores)	Completed by Week 11
Examination 1	50%	To be advised

Teaching Approach

Assessment Requirements

Assessment Policy

Faculty Policy - Unit Assessment Hurdles (http://www.infotech.monash.edu.au/resources/staff/edgov/policies/assessment-examinations/unit-assessment-hurdles.html)

Academic Integrity - Please see the Demystifying Citing and Referencing tutorial at http://lib.monash.edu/tutorials/citing/

Assessment Tasks

Participation

10% of assessment will be based on a tutorial and on-line activities portfolio.

• Assessment task 1

  Title:

  Practical Assignment

  Description:

  KMS design and development for a specified context. 
  Includes a report (20%) and presentation (10%).

  Weighting:

  30%

  Criteria for assessment:

  The level of understanding of the concept of knowledge management system will be the major criteria for assessing this assignment.

  If work is performed in a group (two people maximum), then students will have to provide a statement of contribution of each individual student to the project and assess each others performance on a set of criteria, which will be supplied by the tutor.

  Due date:

  Week 10

• Assessment task 2

  Title:

  On-line quiz

  Description:

  A set of questions will be made available through Moodle on-line quiz, which will help you review the material studied over the first half of the semester. Two attempts will be allowed before the final submission.

  Weighting:

  10%

  Criteria for assessment:

  A sample of correct answers will be provided after the submission due date

  Due date:

  Week 6

• Assessment task 3

  Title:

  Participation portfolio

  Description:

  Peer-reviewed assessment of the weekly activities will be used to reward quality of participation and contribution to the tutorial and on-line activites.

  Weighting:

  10% (consisting of the average of a student's best 6 participation scores)

  Criteria for assessment:

  See Description

  Due date:

  Completed by Week 11

Examinations

• Examination 1

  Weighting:

  50%

  Length:

  3 hours

  Type (open/closed book):

  Closed book

  Electronic devices allowed in the exam:

  None

Learning resources

Reading list

Reading list will be available through Monash Library

Feedback to you

• Informal feedback on progress in labs/tutes
• Graded assignments with comments
• Quiz results
• Other: peer-assessment

Extensions and penalties

Returning assignments

Assignment submission

Online submission

If Electronic Submission has been approved for your unit, please submit your work via the learning system for this unit, which you can access via links in the my.monash portal.

Recommended text(s)

Amrit Tiwana. (2000). The knowledge management toolkit: practical techniques for building a knowledge management system. () Prentice Hall PTR. An on-line addition is available through the Monash Library.

Other Information

Policies

Graduate Attributes Policy

Student services

Monash University Library

Disability Liaison Unit

Your feedback to Us

Previous Student Evaluations of this Unit

The feedback on the 2012 teaching of the unit was overall very positive.

The assessment methods and practical component have been significantly revised, and include peer review and a development project.