FIT3138 Real time enterprise systems - Semester 2, 2013

This unit provides both a theoretical and practical overview of real time enterprise systems. Real time enterprise systems are configurable information systems packages, implemented on-line that integrate people, technology and information processing. The three integrated processes within and across functional areas are seamlessly interconnected and almost time-lag free in an organisation. Topics include systems and technology background, ES evolution, ES lifecycle, implementation and configuration, ES and electronic commerce and ES success and failure factors. The theoretical component will be augmented by detailed case studies which focus on problems faced by real-life companies. For the practical component, laboratory exercises using a well-known enterprise system will be used to deepen student understanding.

Mode of Delivery

Contact Hours

2 hrs lectures/wk, 2 hrs laboratories/wk

Workload requirements

Students will be expected to spend a total of 12 hours per week during semester on this unit as follows:

For on-campus students:
Lectures: 2 hours per week
Tutorials/Lab Sessions: 2 hours per week per tutorial
and up to an additional 8 hours in some weeks for completing lab and project work, private study and revision.

Off-campus students generally do not attend lecture and tutorial sessions, however, you should plan to spend equivalent time working through the relevant resources and participating in discussion groups each week.

Unit Relationships

Prohibitions

FIT3012, FIT3133, FIT3068

Prerequisites

Completion of 12 points of level two units from Information Technology, Science or Engineering or equivalent.

Chief Examiner

Campus Lecturer

Tutors

Academic Overview

Learning Outcomes

• understand the strategic and operation requirements, and characteristics of a real time enterprise;
• describe the characteristics of a real time Enterprise system that distinguishes it from other software systems. This focus is particularly on the concept of an integrated enterprise solution;
• explain the benefits of enterprise systems in terms of integration, world-wide flexibility, interactive processing, client-server platform, open systems, and the capacity to be configured for all business types;
• explain the application modules and system architecture of an enterprise system;
• describe an enterprise systems features and functionality that support business processes;
• explain the stages of an enterprise systems implementation lifecycle;
• describe the technical architecture and integration of enterprise systems;
• explain the planning and implementation approaches for enterprise systems;
• discuss the communication, people handling and team management skills required of an enterprise systems implementation manager;
• explain implementation project team responsibilities using examples from actual business cases;
• discuss the major factors behind the success and failure of enterprise systems implementation projects using both theoretical knowledge and actual business cases;
• demonstrate a capacity to describe and perform navigation functions of an enterprise systems system;
• describe system-wide concepts such as workflow, archiving, reporting, and the exchange of information between business partners and employees;
• explain system-wide features including the customisation of organisational elements, master data, configuration and security;
• identify and critically discuss the impact on implementation of external influences, organisational structure, and stakeholders;
• describe four main business processes and how they integrate with each other to represent an entire enterprise;
• explain the processes and issues involved in configuration of an enterprise system.

Unit Schedule

*Unit Schedule details will be maintained and communicated to you via your learning system.

Assessment Summary

Examination (2 hours) 60%; In-semester assessment 40%

Teaching Approach

Assessment Requirements

Assessment Policy

Faculty Policy - Unit Assessment Hurdles (http://www.infotech.monash.edu.au/resources/staff/edgov/policies/assessment-examinations/unit-assessment-hurdles.html)

Academic Integrity - Please see the Demystifying Citing and Referencing tutorial at http://lib.monash.edu/tutorials/citing/

Assessment Tasks

Participation

• Assessment task 1

  Title:

  Assignment 1 - Enterprise systems implementation requirements

  Description:

  Students will be required to write a clearly articulated and content sound deliverable for an enterprise system project.

  Weighting:

  20%

  Criteria for assessment:

  This assignment task will be assessed on students' ability to:

  1.  Justify the appropriate vendor and enterprise resource system for implementation as reflected in the business drivers from the real-world case study.

  2.  Develop an appropriate approach to identify the final enterprise resource system for implementation.

  3.  Identify a proposed implementation methodology.

  Due date:

  Monday 16 September 2013

• Assessment task 2

  Title:

  Assignment 2 - Risk Management Strategy for an Enterprise System implementation

  Description:

  Students will be required to develop a complete risk management strategy that can be used to support and enhance a successful implementation of an enterprise system using a real world case study.

  Weighting:

  20%

  Criteria for assessment:

  This assignment task will be assessed on students' ability to:

  1.  Identify and justify a range of  internal project risks obtained from the literature and produce a risk assessment matrix that reflects the real world case study.

  2.  Identify and describe a risk mitigation approach and create a risk mitigation matrix.

  3.  Identify and describe a risk monitoring approach and create a risk monitoring matrix.

  Due date:

  Friday 18 October 2013

Examinations

• Examination 1

  Weighting:

  60%

  Length:

  2 hours

  Type (open/closed book):

  Closed book

  Electronic devices allowed in the exam:

  None

Learning resources

Reading list

Students will be provided with adequate reading requirements in their assignment and at the end of each lecture.

Davenport (1998).  Putting the enterprise into the enterprise system. Harvard Business Review. July-August 1998.

Hershey Business case (2000) Located at: http://www.erpwire.com/erp-articles/failure-story-in-erp-process.htm l.

Titulair, H. B., Oktamis, S., and Pinsonneault, A. (2005). Dimensions of ERP implementations and their impact on ERP Project outcomes.  Journal of Information Technology Management. Vol XVI, 1. Located at http://jitm.ubalt.edu/XVI-1/article1.pdf lhttp://www.sap.com/australia/solutions/customersuccess/index.epx.

ACC (1984). ERP implementations and their issues. Proceedings of the Australian Computer Conference, Sydney, Australian Computer Society, November Edn.

Berthold W.F. and Hingsen C.S. (1981) The Introduction of New Technology to the Workplace, Berlin: Springer-Verlag.

Bingi, P. Sharma M.K. and Godla J.K. (1999). “Critical Issues Affecting An ERP Implementation”, Information Systems Management, Vol. 16, 3, pp 7-14.

Davenport, T. H. (2000a). Mission critical:  Realising the promise of enterprise systems.  Boston:  Harvard Business School Press.

Davenport, T. H. (2000b).  The future of enterprise system-enabled organisations.  Information Systems Frontiers (special issue of The future of Enterprise Resource Planning Systems Frontiers), 2(2), 163-180.

Holland, C. and B. Light (1999). "A Critical Success Factors Model For ERP Implementation." Software, IEEE 16(3): 30-36.

Klause, H. & Roseman (2000).  What is enterprise resource planning?  Information Systems Frontiers (special issue of The Future of Enterprise Resource Planning Systems), 2 (2), pp 141-162.

Lewis, P.J. (1993a). Linking Soft Systems Methodology with Data-focused Information Systems Development, Journal of Information Systems, Vol. 3, pp. 169-186.

Nolan, & Norton Institute. (2000).  SAP Benchmarking Report 2000, KPMG Melbourne.

Queensland Health Corporate Publications:  Change management Documents: Located at http://www.health.qld.gov.au/publications/change_management/

Ross, J. W. (1999). “The ERP Revolution:  Surviving Versus Thriving, Centre for Information System Research, Sloan School of Management, MA, August 1999.

Shang, S. & Seddon, P. B. (2000). “A comprehensive framework for classifying the benefits of ERP systems” in the proceedings of the twenty third Americas Conference on Information Systems. pp 1229-1698.

Sumner, M. (2000). "Risk factors in enterprise-wide/ERP projects." Journal of Information Technology 15(4): 317 - 327.

Yang, S. and Seddon, P. (2004). “Benefits and Key Project Success Factors from Enterprise Systems Implementations: Lessons from Sapphire 2003”. In the proceedings of ACIS 2004, Hobart, UTAS.

Feedback to you

• Informal feedback on progress in labs/tutes
• Graded assignments with comments
• Interviews

Extensions and penalties

Returning assignments

Resubmission of assignments

Students may not resubmit any part of their assignments.

Assignment submission

Online submission

If Electronic Submission has been approved for your unit, please submit your work via the learning system for this unit, which you can access via links in the my.monash portal.

Examination material or equipment

There is no material or equipment required for this exam.

Other Information

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Student services

Monash University Library

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Your feedback to Us

Previous Student Evaluations of this Unit

Previous students found this unit intellectually stimulating, with sufficient resources and support to complete the learning objectives.

Based on student feedback the pace and structure of this unit has been adjusted appropriately for students to be able to better complete the tasks required of them in a timely manner.